![]() ![]() Their ability to handle a wide range of tasks makes them an attractive option for ecommerce stores, b2b companies, real estate, or even healthcare. In addition to customer service and data collection, chatbots will be used in other areas such as marketing, human resources, and operations. ![]() ![]() One of the most apparent chatbot trends for 2022 is that their use will become even more widespread. How to Create a Chatbot for Free Without Coding.What are the Best Conversational AI Chatbot Platforms?.Chatbots: Still Dumb After All These Years?.If you are interested in other studies about AI and chatbot technology, you can also check out: Benefits of chatbots according to business owners.Effectiveness of virtual assistants and artificial intelligence.AI technology trends in ecommerce and customer service.Up-to-date chatbot usage statistics and adoption rates.We surveyed 774 online business owners and 767 customers to find out what are the current chatbot trends. It is a perfect moment to explore the attitudes towards chatbots among companies and online shoppers. Our study confirmed that about 88% of customers had at least one conversation with a chatbot within the past year.īut what does this mean for businesses? Especially those who haven’t yet adopted chatbots into their marketing or customer service? And the numbers don’t lie-they’re growing in popularity, usage, and reach. ![]()
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December 2022
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